Frequently Asked Questions
Everything you need to know about shopping with Mind Arcade.
What is the standard shipping time for orders?
We typically process orders within 1-2 business days. Domestic shipping usually takes 3-5 business days, while international shipping can take between 7-14 business days depending on your location.
How do I determine my correct size?
Each product page features a detailed size guide with specific measurements. We recommend comparing these measurements against your favorite garments at home to ensure a perfect fit.
What is your return and exchange policy?
Mind Arcade offers a 30-day return policy for all unworn and unwashed items with original tags attached. You can initiate a return or exchange through our online portal for a full refund or store credit.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer interest-free installment plans through Klarna and Afterpay.
How should I care for my Mind Arcade apparel?
To maintain the quality of our fabrics, we recommend machine washing in cold water with similar colors and hanging to dry. Specific care instructions are also printed on the internal labels of every garment.
Can I track my order once it has been shipped?
Yes. Once your order leaves our warehouse, you will receive an email confirmation containing a tracking number and a link to monitor your package's journey in real-time.